FAQs

What Is The Stone Made From?

We source our lava rock from volcanic Mount Etna. It is the solidified cooled magma from the quarries at the base of Mount Etna in Sicily, Southern Italy.

Lava rock is durable, indestructible and a great heat conductor. The natural color is grey but after cooking will darken as it retains oils.

What Is the Board Made From?

Our boards are made from Bamboo. Bamboo is highly sustainable and incredibly durable. In Asia, it’s durability means that Bamboo is a symbol of longevity. To maintain Bamboo a simple wipe with a damp cloth and an occasional application of a vegetable oil will ensure many years of use.

Is The Ceramic Dishwasher Safe?

Yes all our ceramics are dishwasher safe.

Delivery

All of our deliveries are via Royal Mail. We ship from 9am to 5pm Monday through Friday. Orders received after 1pm on Friday will be shipped on the following Monday.

Returns

At Lava Rock Cooking Company, we guarantee 100 percent customer satisfaction or your money back. If for any reason you are not satisfied with your purchase, please contact us by sending an email to: sales[at]lavarockcooking.co.uk. If we cannot resolve your concern to your complete satisfaction, return the items within 30 days of purchase and Lava Rock Cooking Company will issue you a full refund for the cost of the product. We do not issue refunds after 30 days of purchase.